Issue with customer checkout

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  steelwool01 · Member · Mar 28, 2022 at 6:43 pm

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  Experiencing an issue with customers checking out. An error keeps popping up with try again or change payment method. Tried different methods to check out trying different but still no success. Updated WooCommerce plug in. Still nothing has changed with the error occurring.

  I don’t have a site linked to this WordPress.com account

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  staff-sheva · Staff · Mar 28, 2022 at 8:24 pm

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  Hi @steelwool01,

  I’m afraid that we can’t help directly because your steelwoolbb.com site is not hosted with WordPress.com. In turn, we’re unable to take a closer look at your site.

  It looks like your host uses the open-source WordPress.org software, which differs from the managed hosting offered on WordPress.com. The good news though is that help is available in the WordPress.org forums: https://wordpress.org/support/forum/how-to-and-troubleshooting/

  Otherwise, you may want to contact your host for further support.

  I hope that points you in the right direction.