Issue with email and plan

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  spencerberke · Member · Feb 26, 2022 at 2:42 am

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  Hey there. I no longer have access to my last email I used (email visible only to moderators and staff). I still have a plan with that account and I can’t remember the account log in info. How do I cancel that and get a refund please? I forgot to cancel it and I just got billed. Thanks!!

  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  kokkieh · Staff · Feb 26, 2022 at 7:01 am

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  Hi there,

  If you don’t remember the login details for the correct account, please follow our account recovery process at https://en.support.wordpress.com/account-recovery/ so we can help you regain access.

  If you have paid upgrades on the account, you can use the transaction ID from the recent payment to verify your account ownership:

  https://wordpress.com/en/support/billing-history/#retrieving-a-transaction-id