Issue with email spelling

• 

  infoaea64f1a55a · Member · Jan 11, 2023 at 2:25 am

  • Copy link
  • Add topic to favorites

  Hello – i made a purchase for woo commerace plugin and mistakenly added an extra ‘e’ in my email;
  info@richte’e’rcaterers.com

  the correct email is:
  (email visible only to moderators and staff)

  Since i cannot get any verification emails to a mistpelled email i cannot see my new plugin order purchase history/manage the renewal & credit card on file on my current wordpress dashboard.

  any advise?

  The blog I need help with is: (visible only to logged in users)

• 

  aleone89 · Staff · Jan 12, 2023 at 10:54 am

  • Copy link

  Hello there,

  Many thanks for reaching out.

  You would need to reach out to (email visible only to moderators and staff) for assistance in correcting that WooCommerce account.

• 

  infoaea64f1a55a · Member · Jan 12, 2023 at 10:49 pm

  • Copy link

  what is the email address?

• 

  staff-totoro · Staff · Jan 13, 2023 at 2:30 am

  • Copy link

  Sorry our forums software obscures email addresses for security purposes. Please check your email inbox for this subject:

  In reply to your post: [Jetpack] [Forums] Issue with email spelling

  You will find the email address for WooCommerce support listed there, thanks!

• 

  infoaea64f1a55a · Member · Jan 13, 2023 at 4:08 am

  • Copy link

  hello – I’m just confirming that jetpack support is the one that would handle the issue with my plugin purchase from the woo commerce store?

• 

  aleone89 · Staff · Jan 13, 2023 at 9:18 am

  • Copy link

  Hello @infoaea64f1a55a

  No that wouldn’t be handled by Jetpack.

  This would be handled by WooCommerce support: https://woocommerce.com/my-account/create-a-ticket/

  I hope this helps.