Issue with Formidable

  • Unknown's avatar
    drockwell95 · Member ·

    One of our employees has been using formidable to create forms for our customers to use. They have just recently incorporated an attachment on one of those forms. We we attempting to have an email sent to the product owners with an attachment on the email but for some reason no emails are going out at the time of checkout. They are trying to use Formidable->’The Form’->Settings->Form Action->Add Email Notification

    As stated even if ‘All’ options are selected for when to send the notification, none are sent even when a new entry is created. Is there a setting somewhere that might be turned off or need to be configured?

    WP.com: Unknown
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    Correct account: Unknown

    The blog I need help with is: (visible only to moderators and staff)

  • supernovia · Staff ·

    Hey there, the site isn’t hosted here so there’s not much our staff can do. But you could troubleshoot: does the email still go out as long as you don’t add an attachment, or if you use a separate form without an attachment on it? Or are no emails going out at all? I’d use that to decide whether to contact Formidable or whether to contact the host. Could just be a security setting.

    Going forward, these forums are primarily for sites that use our free-tier hosting. We’re a little different from the WordPress software itself. This article explains some of the differences.

    You’ll want to create an account at WordPress.org so you’ll have access to the correct community for your site. Or, you’d be welcome to host here; your plan would get direct support.

    I hope this helps!

  • Unknown's avatar
    drockwell95 · Member ·

    At the moment I don’t think any of the emails are going out from that source, with or without attachments. This has been tested on the form that needs the attachments and an empty one to try to test the change as well to see if it was some configuration on that singular form

  • staff-totoro · Staff ·

    Hi there,

    Apologies, but we can’t help with your issue directly because we don’t host contributions.omegafi.com on our WordPress.com managed hosting.

    To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.

    Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.

    You definitely have the option to move your site to us so we can provide in-house help, but as it stands now, we cannot help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting/

    The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!

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