Issue with login / account recovery

  • Unknown's avatar
    wysjustin · Member ·

    Hi,

    I have been spending all afternoon trying to resolve this issue, please help
    I do not recall which email is associate the my domain – JHGRP.com (which I own for a long time)

    Here are the proof of my transactions that paid from paypal to Automattic / WordPress

    Domain Mapping / Registration -​
    March 22, 2021 at 5:11:59 AM PDT / Transaction ID: [redacted by staff]

    Personal plan –
    May 5, 2021 at 5:42:43 AM PDTTransaction ID: [redacted by staff]

    When I tried to recover my account using this link – https://wordpress.com/wp-login.php?action=recovery

    The page shows that – ‘Sorry but the website you gave does not exist on WordPress.com. Is it a self-hosted WordPress.org website?’

    I have cross check everything and is 100% sure that wordpress is the host/registar as you see here.

    https://www.whois.com/whois/jhgrp.com

    Please help

    WP.com: Yes
    Correct account: Unknown

    The blog I need help with is: (visible only to logged in users)

  • avydun · Staff ·

    Since you are in conversation with us on email as well, I am closing this forum thread. Please continue further discussions on email, thanks!

  • The topic ‘Issue with login / account recovery’ is closed to new replies.