issue with login to domain

  • Unknown's avatar
    priyakohli81 · Member ·

    Hi. I am having issues with logging in to a website that was created using wordpress. The website was http://www.hotelnamah.com. However, while doing some changes, the domain got mapped http://www.hotelna.com – which is owned by someone else. Now when I am trying to access my site through – http://www.hotelnamah.com/wp-admin … the same is getting redirected to http://www.hotelna.com. I am unable to login to my admin and do the necessary changes to get my site Live again.

    Need urgent help on this.

    Regards

  • Unknown's avatar
    helper-heroponriki · Member ·

    The URL you provided – hotelnamah.com – redirects to namahhotel.com which is a site hosted on Wix using their software.

    If you need help with that site, you would need to contact Wix for help.

    Otherwise if you have a WordPress site, it doesn’t sound like it’s hosted here at WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

    Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers.

    You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

    The WordPress.org forums are a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forum/how-to-and-troubleshooting

    You can also reach out to your host for help with this. Since they’re hosting your site’s files, they also have access to those files and could also be able to help you here.

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