Issue with ‘lost password’

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  aroranidhi8 · Member · May 18, 2019 at 3:46 am

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  I bought a domain name on Go Daddy 2 days back as well as WordPress yearly plan. I am trying to log into WP with my log in credentials but it’s not letting me access it. I tried resetting my password multiple times, but to no avail. I bought the plan on May 15, 2019. My username is: aroranidhi8. Please help. The reset password link that’s populated on request is invalid or incorrect and is not functioning. I need to work on my site and would like to resolve this issue at the earliest possible.

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  kokkieh · Staff · May 18, 2019 at 3:10 pm

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  Hi there,

  If you bought a domain and WordPress hosting from GoDaddy, you are building your site using the open source WordPress software created on WordPress.org. That is something completely different from WordPress.com, who is a hosting provider like GoDaddy.

  We cannot help you reset your password, as your site is not hosted on our servers and we have no control or access at all to your site’s login details. Please contact GoDaddy support for help with this, as they’re the only ones with the necessary access to your site to do this.