Issue with Media Editor
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Hello there everyone!
I hope this wasn’t posted before, I looked around but didn’t see anything like this. I have a photography blog going on, everything was going fine ’til a few days ago. I usually have text + photos for each blog post. Usually, after I upload a photo on the blog post I could press on it and a pencil icon which let me change sizes and borders and alignment option would appear but now it seems bugged. The little toolbar that used to help me doesn’t appear anymore. I had it pop up like 2 times but then it just disappeared. HELP! :( I need to edit my photos.The blog I need help with is: (visible only to logged in users)
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Hi there!
I’d be grateful to get some extra details on this as I haven’t been able to replicate the missing image options in Google Chrome, Firefox, or Safari. Are you able to replicate the error on a different browser? If not, we can track this down to a setting on your default browser.
Could you go through the following troubleshooting steps, if this does turn out to be browser-specific:
* Have you recently enabled any browser extensions? If so, could you please try disabling them one by one to see if this resolves the issue. Extensions can be disabled/enabled within Google Chrome via this URL:
https//chrome://extensions/
Alternatively, you can try testing in Chrome’s Incognito Mode, in which all extensions are disabled by default.
* I’ve occasionally seen things like this happen due to screen zoom. Could you try resetting your screen’s zoom?
* Are you seeing any JavaScript errors in your console? We have a guide on how to check this here:
Let me know how this goes. If these steps don’t help then we can troubleshoot further together.
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