Issue with my subscription

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  shane58063b524d · Member · Mar 28, 2026 at 11:22 am

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  Hi there,

  I’m reaching out regarding a subscription I set up less than two weeks ago.

  I had engaged a web designer who advised me to purchase this, but they’ve since gone unresponsive and I’ve had to restart with a new developer who doesn’t use your platform.

  I’ve heard great things about your app and can see the value, but if my current designer isn’t using it, it doesn’t really make sense for me to keep the subscription.

  The account hasn’t been used.

  How would you normally handle a situation like this?

  I’m looking to cancel the subscription and get this sorted out.

  Appreciate your help,

  Shane

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  james3265166 · Member · Mar 28, 2026 at 4:29 pm

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  Hi Shane,That sounds like a frustrating start to your project, but it’s great that you’ve already found a new developer to get things back on track.Since the subscription is less than 14 days old and the account remains unused, you are typically eligible for a full refund under a standard money-back guarantee. To get this sorted out, the best next step is to head over to the Billing or Subscription section of your account dashboard; most platforms have a “Cancel” button that will automatically trigger the refund process if you’re within that two-week window. If you don’t see an automated option there, just forward this message to their support team via email or live chat—since there is no account activity, they can usually verify the situation and process the reversal manually without any hassle.