Issue with my website

• 

  seonadhcorcoran · Member · Jul 4, 2023 at 10:16 pm

  • Copy link
  • Add topic to favorites

  Hi,
  As has happened before, I tried to access my website which was blocked from popping up saying there was an error using unsupported protocol. This has happened before and no amount of troubleshooting on my end seems to work or refreshing by browser settings. This issue had to be resolved from the wordpress team.

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  staff-zinnia · Staff · Jul 5, 2023 at 5:54 pm

  • Copy link

  Howdy –

  Thanks for writing to us. Looking closer at things I can see that site is being hosted through Bluehost not WordPress.com.

  For help, I would contact them first. Otherwise, there’s a volunteer network available for folks who run their own WordPress installations, which is how you’re set up. That is available at https://wordpress.org/support/forums/

  On WordPress.com our team offers a managed hosting environment. This means that we handle all the back end details of the site. Things like back ups, updates, security, spam, seo, ssl, mobile optimization, top notch hosting specs, and sorting out any errors or bugs that pop up along the way. When you run a stand alone WordPress installation, like what y’all have set up, then all of those details fall on to you – so instead of being able to focus on content you spend a ton of time and frustration fixing these sort of issues.

  All of our hosting plans are available on https://wordpress.com/pricing/ If you think a managed environment is a better setup for the project and your experience level then we can talk more about how to move your site over and what’s involved with that process.