Issue with orders

  • Unknown's avatar
    nfuchsmarshall · Member ·

    We changed the payment gateway on Friday, and all seemed to be working and we have orders that came into the site. But we do not see them in the backend of the payment gateway. We did a test and we couldn’t place an order, so we don’t understand how we got orders. it looks like our developer had just in test mode. We fixed it yesterday, bue we need help on what to do with 20 orders in woo but not in our payment system.

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  • supernovia · Staff ·

    Hi! These forums are primarily for sites that use our free-tier hosting, so payment gateway questions are a bit outside our area of expertise. But I do know who can help! If you got it on WooCommerce.com, the best way to reach out is through this link:
    https://woocommerce.com/contact-us/

    That should route your request to the appropriate support team. Cheers!

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