Issue with paying for premium

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  bebryll · Member · Dec 14, 2017 at 5:14 pm

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  On my bank account statement it says I payed the £84 for the premium option but it still says I need to buy it again. Help!

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Dec 14, 2017 at 5:16 pm

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  Plan renewals are an annual event. Please read this support doc https://en.support.wordpress.com/manage-purchases/#auto-renew

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  timethief · Member · Dec 14, 2017 at 5:18 pm

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  Please provided the domain URL that you refer and I will tag this thread for Staff assistance.

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  gemmacevans · Member · Dec 14, 2017 at 5:42 pm

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  Hi bryllblog,

  I can see you have already purchased a Premium plan for bryllblog.wordpress.com. There is a copy of the receipt in your Billing History if you need it:

  https://wordpress.com/me/purchases/billing

  I’ve sent an email to the address on your [Account Settings](https://wordpress.com/me/account) page for more information about the message you are seeing — I’ll follow up with you there.

  Thanks!