Issue with the e-Mail Followers

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  coda62 · Member · Feb 17, 2017 at 6:08 pm

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  Hi There, when i try to see the E-Mail followers of my blog i got this error: There was an error retrieving followers…what is this, why can’t i see my followers? Kind regards Conny

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Feb 17, 2017 at 6:17 pm

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  liebdings.com is hosted by Neue Medien Muennich
  IP Address: 85.13.134.135
  Name Servers:
  ns5.kasserver.com
  ns6.kasserver.com

  That site is not on our WordPress.COM servers. You are posting to the wrong support forum.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, support docs and support forums, and many people get confused about the two.

  The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/

  This is wordpress.COM support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.

  Also, note that we do not provide Jetpack support https://jetpack.com/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  Some Jetpack solutions are here http://jetpack.com/support/

  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/ for app support.

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  coda62 · Member · Feb 17, 2017 at 7:10 pm

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  Sorry, i didn’t know that i am wrong here, cause the jetpack plugin is connected with wordpress.com. How can jetpack work together with wordpress.com when there is no support, when something went wrong? The jetpack support told me to ask wordpess. com because wordpress.com could not connect the site and they told me, the issue is not on their site?

  I’m wondlering :-) but tahnks for the hint…
  Regards
  Conny

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  timethief · Member · Feb 17, 2017 at 7:15 pm

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  I will type modlook into the sidebar tags on this thread for a Staff follow-up response. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  staff-doublebassd · Staff · Feb 18, 2017 at 4:33 pm

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  Hi there,

  This is definitely a JetPack related issue. I would first make sure that your JetPack plugin is up to date. If you update it to the newest version and the issue still persists. Disconnect and reconnect the plugin and you should be good to go.

  Let me know if you have any questions. Thanks!