Issue With The Editor

dwarren57 · Member · Mar 13, 2015 at 3:07 am
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I am having an issue with the editor. Instead of appearing right below the title bar, the text box goes all the way to the bottom of the screen and I have to scroll down pretty far to get to it. Could someone please look into this issue?

The blog I need help with is: (visible only to logged in users)
timethief · Member · Mar 13, 2015 at 6:24 pm
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I tagged this thread for Staff assistance. Please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

Please let Staff know:
(a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
(b) Exactly which browser (and version of it) you’re using by checking here if necessary http://supportdetails.com/
(c) Exactly what you experience including what any error reports you receive state. Note that you can use http://snag.gy/ to share screenshots and link to them here.
dwarren57 · Member · Mar 14, 2015 at 1:49 am
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I am using a Windows 8.1 laptop. It is a Toshiba Satellite radius with a 1 terabyte hard drive.

I am using Firefox to connect to WordPress.com.
dwarren57 · Member · Mar 14, 2015 at 1:55 am
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dwarren57 · Member · Mar 14, 2015 at 2:01 am
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Like I said, I have to scroll all the way down to the bottom of the screen to get to the actual editor.
dwarren57 · Member · Mar 14, 2015 at 2:06 am
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I have not received any error messages.
sl1k · Member · Mar 14, 2015 at 3:21 am
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I’m having the same issues as well. :(

Windows | 8.1
Chrome| 42.0.2311.39
Screen Resolution | 1366 x 768
Flash Version | 17.0.-1

Screen Capture 1
https://www.dropbox.com/s/dagnh94ic11mhlw/sc02.png?dl=0

Screen Capture 2 What I see on my screen
sl1k · Member · Mar 14, 2015 at 3:28 am
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Oops device Laptop HP paviilion
dwarren57 · Member · Mar 14, 2015 at 3:42 pm
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I sure hope they get this fixed soon. Surely, we are not the only ones experiencing this problem.
sl1k · Member · Mar 15, 2015 at 2:21 pm
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Okay the first post was Mar 12, 2015, 11:07 PM and yet still no response from staff? If this issue remains to go on noticed I may consider blogging somewhere else after choosing this platform many years ago. :(
3ddasdaggiding · Member · Mar 15, 2015 at 2:30 pm
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In Qupzilla, Linux Mint it looks life pic above posted 3:o1, in Chrome it’s ok.
timethief · Member · Mar 15, 2015 at 4:39 pm
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@sl1k
It’s been a long time since we connected. Staffing is slim on weekends and I apologize to you and to dwarren57 and 3ddasdaggiding.

@everyone
This thread is tagged for Staff and they have a backlog. What’s required is your patience as Staff work through all forum threads tagged for their attention and through all email support tickets in chronological order based on datestamps and timestamps – first posted first served, as would be expected.

How long it takes to clear the threads and support tickets depends on how many Happiness Engineers are working on them at any given point in time. It also depends on how complex the issues in each thread and ticket are are.

Please don’t bump your thread here by posting into it again because it’s not in your best interest to post to it after it has been tagged for Staff help. Doing that moves the timestamps forward and it takes longer to get a response.
rachelmcr · Member · Mar 17, 2015 at 12:19 pm
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Hi there,

Sorry for the trouble! We received other reports of the same issue, and our developers just launched a fix for this problem in the editor.

Can you please take a look and see if it’s working for you now? If you continue to have trouble with it, please let me know!
sl1k · Member · Mar 17, 2015 at 3:38 pm
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Its still the same after I have complete the following options using Firefox 36.0 chrome is the same as well.
_____________________________________________
Disabled all Firefox extensions
pressed F5
cleared browser cookies cache and offline site data
______________________________________________
Screen capture what I am seeing on my screen
sl1k · Member · Mar 17, 2015 at 3:42 pm
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@sl1k
It’s been a long time since we connected. Staffing is slim on weekends and I apologize to you and to dwarren57 and 3ddasdaggiding.

@TimeThief, Yes too long my friend… @everyone I apologize for my impatiences, I should of taken that into consideration with staff and the weekend
rachelmcr · Member · Mar 17, 2015 at 6:47 pm
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@sl1k — Thanks for letting me know. I’m sorry it’s still an issue for you, and I’ll let our team know it isn’t entirely resolved.

If you change your browser’s size (for example, making it wider) does that make a difference for you?
sl1k · Member · Mar 17, 2015 at 8:15 pm
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@rachelmcr when I zoom my browser from 150% to 200% it fixes the editor issue by hiding the post options behind a gear icon then when the gear icon is clicked it places focus on the options which can be seen in the screen capture. The only issue now that the browser is zoomed to 200% is the admin bar icons are now huge.

So if maybe the dev’s working on the issue could hide the post options behind the gear icon at the browser zoom setting of 150% or lower it seems it could fix the issue.
sl1k · Member · Mar 17, 2015 at 8:30 pm
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Also when I stretch the browser nothing happens
dwarren57 · Member · Mar 17, 2015 at 9:20 pm
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Mine is still not working properly. It still pushes the text field to the very bottom of the page.

http://snag.gy/3ipPf.jpg
sl1k · Member · Mar 17, 2015 at 9:39 pm
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dwarren57 Have tried the browser zoom option?

If not here is instructions

IE
http://windows.microsoft.com/en-us/windows/zoom-webpage#1TC=windows-7
Firefox
https://support.mozilla.org/en-US/kb/font-size-and-zoom-increase-size-of-web-pages
Chrome
https://support.google.com/chrome/answer/96810?hl=en

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