Issue with trying to install plugins

  • Unknown's avatar

    Any plugin I`m trying to install give me this message Installation failed: Could not copy file. elementor/assets/lib/select2/js/select2.js

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar

    @cvetelina55555,

    When you do this, are you on the Free Plan or any other plan on WordPress.com? Let me know, so that I can help you further.

  • Unknown's avatar

    Hi @alissonwp
    Thank you for your reply.
    I am on Free Plan on wordpress.com
    Do you know why I get this message?
    Thank you!

  • Unknown's avatar

    @cvetelina55555,

    Ah, thanks. So, it looks like it’s because you aren’t on our WordPress.com business plan. You need to be on our WordPress.com Business plan to be able and add/upload any plugins on your WordPress.com sites.

    I have some information below that will make you learn more about these features:

    Business plan
    Installing Plugins
    Let me know if you have any further questions. Thanks!

  • Unknown's avatar

    I’ve been downloading and using plugins before without a problem, I was trying to update Elementor and this is what happened. Than I’ve deleted it and tried to download it again and this message appeared. Than I`ve noticed I can’t get some other plugins too. I am having this problem since today.
    The website I need help with is euexpress.co.uk

    Thank you!

  • Unknown's avatar

    @cvetelina55555,

    I apologize but you are using the wrong forum center. You need to know the difference between WordPress.com, and WordPress.org, because they aren’t the same forums. Each have different but some same features. If you still don’t understand, read on.

    You are on WordPress.com Forums, when you would need to be on WordPress.org forums, for this request, as this is for hosted sites, and not for “self” hosted sites under their own hosts.

    Basically, they have they have the same name, but the difference is .org, and .com, and have different options in each. Also, WordPress.com, is where everything is done for you, and WordPress.org, where you are able to manage your servers, etc.

    WordPress.com and WordPress.org have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums.

    I have some links that may be useful:
    WordPress.com vs. WordPress.org
    WordPress.org Forums
    WordPress.org Support Site
    We’re so sorry we couldn’t assist you further, and wish you success on your site. You can also contact Elementor directly to see if you can resolve this issue. If you have an account with them, then visit: https://my.elementor.com/contact/

  • Unknown's avatar

    Thank you very much. I appreciate your help! Please excuse my confusion.
    Thank you.

  • Unknown's avatar

    @cvetelina55555, You’re welcome. I’m always happy to help.

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