Issue with updating my domain email address

  • Unknown's avatar
    onairart · Member ·

    Hello,

    When I want to update my email address in domain management, when clicking save and then click on request confirmation. I receive a pop up message on top right of screen that is mentioning “Unable to update WHOIS details”

    Kindly help me solve this issue.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    Sorry to hear that. Could you try updating the email address on your domain using a different browser to rule out the possibility that it’s a browser-related issue?

    You can also try clearing your browser cache before trying again. Here’s how to clear your browser cache: https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache

    If that doesn’t help, please share the following so we can troubleshoot:

    1. Which domain are you trying to update the email address on?
    2. What’s the new email address you’d like to add to your domain?

    Thanks!

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    Looking into your domain rezamoradi.com further, I see that you may be entering random numbers on the Postal Code field when updating the email address on your domain. Can you try leaving the Postal Code field blank and see if that lets you update the email address on the domain contact?

    Thanks!

  • Unknown's avatar
    onairart · Member ·

    Hello @aisajib,

    I have tried in different browser but same issue, I choose United Arab Emirates as country and I don’t have any fields with Postal Code when selecting this country.

    Not sure what is the issue.

  • fstat · Staff ·

    Hi, what’s the email address you’re trying to change to? Let me know, and I’ll try to update it on our end.

    Please note that your email will be automatically hidden and only visible to other staff members and me.

  • Unknown's avatar
    onairart · Member ·

    Hello @fstat,

    This is my new email (email visible only to moderators and staff), as you can see I have two domains, for new one its already this email, but for my old domain its different email. I have access to old email too if nessesary.

    Thank you for your support!

  • supernovia · Staff ·

    Thank you! We’ll get our domains team to have a look at that. Thanks for your patience in the meantime!

  • supernovia · Staff ·

    Hi! We were able to get that updated for you. Let us know if you need more help!

  • Unknown's avatar
    onairart · Member ·

    Hello @supernovia, Thank you but I can still see my old email address in my domain contact, Domain: rezamoradi.com

    Kindly check

  • staff-zinnia · Staff ·

    It has been changed on our end. I can also see the updated information. You may need to clear your browser cache and/or try a different browser to see the change.

    WP
    How to Solve Common Browser Issues » Advanced Browser Troubleshooting
    in WordPress.com Support
    6 min read
    After you’ve tried preliminary browser troubleshooting steps, this support page will help you provide us with more information to troubleshoot why your WordPress.com site may not be loading in your browser. Table of Contents TraceroutesTraceroutes in WindowsTraceroutes in Mac OS XTraceroutes in LinuxHTTP HeadersHTTP Headers in Mozilla FirefoxHTTP Headers in Google ChromeHTTP Headers in Safar
  • Unknown's avatar
    onairart · Member ·

    @staff-zinnia Thank you very much!

  • staff-zinnia · Staff ·

    You’re welcome! Write back to us if you need anything else.

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