Issue with updating my email address

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  rvdmwriting · Member · Sep 7, 2018 at 1:04 pm

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  Hi guys!

  I’m trying to change my email address, but it says it’s already in use. I did have WP account linked to it, which I closed this morning, but it’s still giving me an error message.

  Can anyone help please?

  Thanks,
  Renette

  The blog I need help with is: (visible only to logged in users)

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  dkmyta · Member · Sep 7, 2018 at 11:21 pm

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  Hey there,

  Are you certain that the account associated with this email address has been permanently deleted? If so, it may take a while for the information to be completely flushed from the system.

  If you are still unable to use this email address within a few days come on back in and tag modlook in the right sidebar to get the attention of staff so they can take a look into this.

  For more information about how to get the attention of staff please review the following documentation: https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  Hope this gets resolved soon!

  Cheers

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  staff-zinnia · Staff · Sep 27, 2018 at 11:34 pm

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  Hi Renette –

  What is the address for the site in question here. I’m happy to see which user account it belongs too.