Issue with Website

  • Unknown's avatar
    creativeacorn2020 · Member ·

    My website is not visible to the public anymore. I need to get it up and running again. The following message appears when I search for it – Your connection is not private
    Attackers might be trying to steal your information from creativeacorn.ie (for example, passwords, messages, or credit cards). Learn more
    NET::ERR_CERT_COMMON_NAME_INVALID

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • staff-totoro · Staff ·

    Hi there,

    According to our records you recently had the WordPress.com Personal Plan Plan on your site, and were using the domain connection (included under that plan) to display the site at your creativeacorn.ie address.

    I do see that you renewed as recently as 02-01-2021, but do not see any renewal in 2022. You can confirm here: https://wordpress.com/me/purchases/billing/

    As a result the plan was removed from your account due to lack of renewal, and your site returned to the free address of creativeacornie.wordpress.com

    We no longer offer the Personal plan, but you can upgrade your site to our WordPress.com Starter plan here, and it will allow you to reconnect your creativeacorn.ie domain so the site can be viewed at that address:
    https://wordpress.com/pricing/

    Hope that helps. Please let us know if you have any more questions.

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