Issues Accessing the Website from a Public View
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So I’m not sure what is happening but when you put the address of the blog in the search bar, the website no longer comes up. It just says ‘The Connection Has Timed Out’. I have great internet with this computer I am using so I know its not a connection issue. It was working yesterday but now its not. Can someone help me please.
Thank you
The blog I need help with is: (visible only to logged in users)
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Hi there,
For what site is this? The site at https://zetaalphasigma.org/ loads without any problems for me. If that’s the site not loading for you, please try clearing your browser cache, and also reset your modem/router.
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Hello,
Thank you for the prompt response. It seems to be working today. Not sure if the server was experiencing some technical difficulties but it definitely works now. Thank you!
Also, do you happen to know if we are able to set up email address accounts through our website? So instead of using ‘gmail’ accounts, would we be able to create an email address using this blog (ex, (email visible only to moderators and staff))? Thanks in advance for the guidance.
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Not sure if the server was experiencing some technical difficulties but it definitely works now
We did not have any server issues yesterday, but it could also have been a problem at your ISP or with the DNS servers you connect to.
Also, do you happen to know if we are able to set up email address accounts through our website? So instead of using ‘gmail’ accounts, would we be able to create an email address using this blog
This is possible, but you need a paid plan and a domain connected to your account to do this. It’s not possible on the free *.wordpress.com address. You can find information on all our email options here:
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Thank you so much for the helpful information! I visited the link you provided however I still have questions. We do have a domain through Go Daddy. Based on the instructions, I understand how to get to the “add email” section, but when it starts to talk about “MX” is where I get confused.
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The first step is to add a domain. To add your domain here you’ll need to do two things: First, add a plan and the domain mapping upgrade, and second change the domain’s name servers to us. This is all explained here:
Use a Domain You Already Own (Domain Mapping)
Once you’ve done that, you’ll have an option under My Site ->Domains to edit the domain’s DNS. Those are records that tell a domain to which site it is connected, and in the case of email also tells the domain there is an email account connected, so it must send emails it gets to a specific location. That’s what MX records do.
To get MX records you will first need to get an email hosting account. We don’t provide that. You need to buy an account from Google, Microsoft, GoDaddy, etc, or create a free account with someone like Zoho. When you create that account they’ll give you the MX records you need to add. (Some providers need other records besides MX as well.)
That Add Email link has instructions for adding these records for various providers, but we can also help you with that. The part we can’t help you with is 1) changing your domain’s name servers to point here, and 2) creating your email account with another provider. Those two you will need to complete before we can help you add the records for your email.
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