Issues disabling two step verification

• 

  thelongingwindow · Member · May 8, 2021 at 5:05 am

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  Hi,

  I have recently changed my phone number and don’t have access to the backup codes. Is there any other way I can disable two-step verification?
  Thanks.

  Regards,
  Aakanksha Jani
  (email visible only to moderators and staff)

• 

  staartmees · Member · May 8, 2021 at 5:54 am

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  “If you lose your device or security key, accidentally remove the authenticator app, or are otherwise locked out of your account, the only way to get back in to your account is by using a Backup Code.”

• 

  kokkieh · Staff · May 8, 2021 at 8:18 am

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  Hi there,

  Please email passwordhelp[at]wordpress.com for help with this. We cannot help with account access issues in the public forums.