Issues embedding Insight Timer Code

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  bemparamulheres · Member · Aug 28, 2024 at 7:50 pm

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  Hello all!

  I’m following all the instructions to embed an Insight Timer Code to one of my blog pages, but it still not working.

  I can correctly see the preview, but as soon as I save the page and visit the site, the player doesn’t appear.

  Can anyone help me?

  Tks

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  mellow64a57e4c72 · Member · Sep 10, 2024 at 7:03 am

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  Hi there,

  Sorry to hear you’re having trouble embedding our content – we’d love to get that sorted out. If you could capture a screen recording of the process and the outcome on your website, then send it over to (email visible only to moderators and staff) (that’s right, no ‘m’ at the end!), it would be very helpful for us to pinpoint the issue.

  Thanks so much for bringing this to our attention.

  With Gratitude,

  Anastasiia, Insight Timer Comms

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  2020testjj · Member · Sep 10, 2024 at 7:46 am

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  Hi there @bemparamulheres and @mellow64a57e4c72 certain code can only be used on the Business plan and up. You can learn more about adding code to your site in this support guide https://wordpress.com/support/code/ Post back here if you have other questions about this.

  @mellow64a57e4c72 Hi, any assistance provided is given directly on these forums. Screenshots can be shared here as well. For more information on our community forums check out https://wordpress.com/forums/topic/best-practices-community-standards/

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  mellow64a57e4c72 · Member · Sep 16, 2024 at 5:20 am

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  Hi there,

  @2020testjj thank you for letting me know.

  bemparamulheres, please let me know if the issue is not connected to your current plan restrictions and you still need help.

  With Gratitude,

  Anastasiia, Insight Timer Comms