Issues in plugins

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  shyaminiprabha · Member · Nov 19, 2018 at 10:17 am

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  I have install Easy WP SMTP plugin, after install and setting i have test, but There is a message ‘SMTP ERROR: Failed to connect to server: (0)SMTP connect() failed.’

  The blog I need help with is: (visible only to logged in users)

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  drpapul · Member · Nov 19, 2018 at 11:04 am

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  Hi there,

  While setting up your SMTP plugin settings, have you verified the credentials od the email id & password you have entered (for the email that you want to connect)

  Also, there are particular settings for SMTP servers depending on the type or Email server you are connecting.

  Check this official link from WP SMTP Plugin settings & documentation that guides you how to set the plugin.

  Hope the above information helps. As a business user, you always gave the access to live chat support where WordPress.com support staff will guide you in your query.

  Regards
  Deb

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  shyaminiprabha · Member · Nov 19, 2018 at 11:22 am

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  Hi,
  yes I follow the guidelines,
  but there is an error ‘SMTP ERROR: Failed to connect to server: (0)SMTP connect() failed.’
  and how I verified the credentials od the email id & password i have entered

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  themagicrobot · Member · Nov 19, 2018 at 11:33 am

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  @shyaminiprabha Can you confirm the full address of the site you need help with? If you had a WordPress.com Business plan here you would have access to LiveChat support rather than this forum which mostly assists with free sites. If your site is hosted elsewhere and using the WordPress.org software then the correct forum would be: https://wordpress.org/support/

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  shyaminiprabha · Member · Nov 19, 2018 at 11:38 am

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  https://www.nationsjobs.lk/

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  drpapul · Member · Nov 19, 2018 at 3:32 pm

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  @shyaminiprabha

  I ran a check on the site you have shared above (https://www.nationsjobs.lk) and the site is using a self-hosted WordPress.org version and is hosted at Bluehost.

  Since the website is hosted outside of WordPress.com servers, you would need to raise the support regarding your issue at WordPress.org support Forum.

  (To know more about the differences between WordPress.com & WordPress.org, you would need to check this link: https://wordpress.com/com-vs-org/)

  In regards to your issue: Ideally, when you follow the exact credentials depending on the type of the email host you are linking via SMTP, it should work. For example, the settings for Zoho mail would vary from the settings for Yahoo mail.

  In the case, you are receiving an error, you may want to request support at the plugin support site (https://wordpress.org/support/plugin/easy-wp-smtp)

  Hope the above information helps.

  Regards
  Deb

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  shyaminiprabha · Member · Nov 20, 2018 at 3:27 am

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  Hi there,
  how can I fix following errors

  SMTP ERROR: Password command failed: 535 Incorrect authentication data
  SMTP Error: Could not authenticate.CLIENT -> SERVER: QUIT
  SMTP Error: Could not authenticate.