Issues Logging In

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  kolby900158721 · Member · Jul 10, 2018 at 1:13 pm

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  Hi! I manage the blog content for my company and always have my password saved in my login for wordpress. When I went to login yesterday I got an error saying my password was wrong when it isn’t. After several attempts even closing my browser and restarting my computer I decided to reset my password. I did this several times and had several issue including the emails not coming through, the link not working and then when I finally reset my password it looks like it created a new account and isn’t associated with my work account. I need this corrected as soon as possible so I can continue to update our blog.

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  thesacredpath · Member · Jul 11, 2018 at 1:44 am

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  Hi there, what is the url of the site?

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  kolby900158721 · Member · Jul 11, 2018 at 12:45 pm

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  The url is http://www.honeyfund.com/blog/

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  fstat · Staff · Jul 11, 2018 at 2:13 pm

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  Hi there,

  Your blog is not hosted by us (WordPress.com). It is using the self-hosted version of WordPress and it is hosted by Honeyfund. Therefore, you need to contact them regarding your login issue.

  We’re only able to provide support for WordPress websites that are hosted by us. For help with a self-hosted WordPress site you can ask over at the WordPress.org forums:

  https://wordpress.org/support/

  If you want to know more about the differences between WordPress.com and the self-hosted WordPress.org you can read this article:

  WordPress.com vs. WordPress.org