Issues Logging In With ‘Customize’ Button

  • Unknown's avatar
    roxannebhoffman820382297 · Member ·

    Hello,

    I recently started making a website. When I attempt to Customize my website theme using the button under Personalize I am sent to a WordPress Login screen. But when I enter my login email for WordPress.com I cannot login or use my email to reset my password as it says I don’t have an account. And I made sure I have accounts with both WordPress .com and .org sites.

    Can someone please assist with this issue? Since I cannot hit the customize button I’m not sure how I’d be able to change my menu layout and show new pages that I’ve made. Currently it shows the pages I setup at the very beginning of staring the site, but ever since I changed the theme it can’t go back and let me update the layout.

    Thanks.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    mommyhive · Member ·

    Hi there,

    Each email id can be associated with only one account in WordPress.com. Maybe you are using the wrong email to login?

    And roxanne-hoffman.com is not hosted by WordPress.com. Are you Jetpack connected?

    Jetpack

    Thank you.

  • Unknown's avatar
    gemmacevans · Member ·

    Hi roxannebhoffman820382297,

    But when I enter my login email for WordPress.com I cannot login or use my email to reset my password as it says I don’t have an account.

    roxanne-hoffman.com is a WordPress.org site hosted by Bluehost:

    WordPress.com vs. WordPress.org

    The Jetpack plugin @mommyhive mentioned creates a connection between roxanne-hoffman.com and your WordPresss.com account so the site can be managed through your account here. This means you have two sets of login details:

    1. A username and password for your account on https://wordpress.com
    2. A username and password for your user account on roxanne-hoffman.com

    You will need to enter the username and password for your account on roxanne-hoffman.com (not your WordPress.com account).

    Come back to me if you have any trouble.

  • The topic ‘Issues Logging In With ‘Customize’ Button’ is closed to new replies.