issues logging into my site

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  courtneyfruge87 · Member · May 9, 2020 at 3:08 pm

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  Hi! I am trying to access my site via wordpress but I cannot seem to get past the ‘login’ page. My username and password is correct and I am not getting an error when typing those in, but it just does not seem to get past that page. Please assist.

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  justjennifer · Member · May 9, 2020 at 3:59 pm

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  Hi there, what’s the address of the site you are trying to log in on?

  If you are trying to access a WP install that’s connected to WPcom via jetpack, you need to use your WP site credentials before you can access WP admin. If you are having trouble with those, you’ll want to contact your hosting company or ask in the forums at https://wordpress.org/support/forums If needed, you can reset your WP site password following this guide: https://wordpress.org/support/article/resetting-your-password/

  Just to clarify, this support forum assists users with sites on the WPcom platform. More on the differences here> https://wordpress.com/support/com-vs-org/