Issues setting up profile image
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Hey there,
What is the exact error message that you are receiving? I will report this internally and see if I can find someone who can assist you.
Thanks!
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Well, at first it would say that the Gravatar that I was trying to submit was too big, then it would tell me that I need one that is 2048×2048. I can’t remember though if it included the word pixels or not.
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I want to take a look at the gravatar that you are trying to upload. Would you mind uploading it to your media library?
Thanks!
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Actually, I already uploaded it as my profile picture when starting the process of trying to upload it on the website as well. You can even feel free to look at it on my profile if you’d like.
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Okay, so it the current picture that I see in your profile now. It is not showing up as verified on the mature website that you are on? From my end, the image is currently 250x250px. Is that the size of the file that you uploaded?
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To tell you the truth, I am not sure because my only focus was to put it at the size that it’s supposed to be at in order for me to get it uploaded on the site that I want to get it uploaded on so that I can become a verified member.
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Okay,
So, if you said the most recent error that you received mentioned that the image needed to be 2048X2048px, that would be my next step – uploading an image with those specifications to see if it is approved.
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Yeah, I getcha. The only issue that I have with that is not being able to tell if I did that or not. No signal comes up telling me if I did it right or not. Even with the amount of times that I tried to do it and having taken careful notice of the end result, it still didn’t give me any type of sign in the sense of telling me if I did it correctly or not.
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Do you have a quality image that you are working from and what software are you using to resize your image?
For more information on resizing images already uploaded, please visit our support page:
https://en.support.wordpress.com/images/image-editing/#resizing
Thanks!
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No, actually, I took a photo of my own self and then tried to upload it on the Gravatar.com website to see if that would help me to be able to transfer my uploaded photo to the site that I am trying to upload it on. Unfortunately though, it didn’t work. It only allowed me to put it as my profile picture on the Gravatar website when I registered to have an account on it.
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What is the site that you’re trying to upload the picture on?
Feel free to let me know if you want to take this to e-mail.
Thanks.
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You know what, I think that taking this to e-mail like you said is indeed a good idea. My email is (email visible only to moderators and staff). No capitals, just straight through.
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