Issues signing in

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  danielleaquanta · Member · Mar 8, 2023 at 2:48 am

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  When trying to sign in with my correct email / password I get an error message that says, ‘Incorrect CAPTCHA. Please try again.’

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  machellie · Staff · Mar 8, 2023 at 5:00 pm

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  Hi there,

  The site you mentioned, https://aquanta.io/, is not hosted here with us at WordPress.com. This site looks to be hosted with GoDaddy.

  We can only offer support for sites hosted here with us at WordPress.com.

  Should you need help with your self-hosted WordPress site, you will want to contact your host.

  You can view the differences between WordPress.com and WordPress.org here:

  https://wordpress.com/support/com-vs-org/

  As some general guidance here, a good first troubleshooting step is to deactivate all of your plugins. If the issue disappears then reactivate one plugin at a time. Refresh your page each time you reactivate a plugin to see what causes the issue to return.

  If you can’t access WP Admin, you may try deactivating plugins via the database. Here is GoDaddy’s guide on how to do so:

  https://www.godaddy.com/help/disable-one-wordpress-plugin-from-the-database-41199

  For additional help with your WordPress.org website, visit the support forum at https://wordpress.org/support.