issues when replying to comments from email

h4hh · Member · Dec 15, 2014 at 12:39 pm
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When I reply to comments direct from email I get date/time details appended to the end of the message that I dont want (see image) how can I comment directly from email and stop this happening

Message

At the bottom is says the date, time and my bog name, this is what I want to remove.

The blog I need help with is: (visible only to logged in users)
h4hh · Member · Dec 16, 2014 at 6:31 pm
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Is anyone from support and to advise on this?
h4hh · Member · Dec 22, 2014 at 11:02 am
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Any “happiness” engineers around to make me happy on this issue that I am still having and yet had zero response too. Have I posted this to the wrong area? if so can someone advise where I need to post to.
jeremeylduvall · Member · Dec 22, 2014 at 10:38 pm
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Hi @steevjp!

You haven’t posted to the wrong area at all. Sorry for the delay here!

I believe that extra line is being added by your email client. Most clients will quote the previous email beneath your reply (often hidden). Can you make sure your email reply is completely blank (besides your comment) before replying?
h4hh · Member · Dec 23, 2014 at 9:20 am
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OK thanks, ill reply in my client to this post as a test, there is nothing else showing bar the text that I am writing and 3 x … in the bottom left of the text window (I am using gmail). Hopefully the reply is just these words, but I am sure this is how it looks. Should it go wrong I've a screen shot which ill paste below or in a new response
jeremeylduvall · Member · Dec 23, 2014 at 3:24 pm
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Do you see this icon in the bottom right-hand corner of the reply?

http://d.pr/i/111QP

If you click that icon, it will show any “trimmed”/hidden text.
h4hh · Member · Dec 23, 2014 at 3:32 pm
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Hi, no I do not see that. I have attached a link from my email and a link from my blog after the post has appeared.

This is how it shows in my gmail

This is how it appears on my blog, as you can see it has added unwanted details at the bottom.
jeremeylduvall · Member · Dec 23, 2014 at 3:44 pm
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Hi,

On the bottom left-hand (pardon, messed this up previously) corner of your reply here, you’ll see those three dots:

http://imgur.com/PhNyjWM

Can you click those to expand the additional text? You’ll want to delete all of that text before replying.
h4hh · Member · Dec 23, 2014 at 3:49 pm
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ahh ok, ill try that
h4hh · Member · Dec 23, 2014 at 3:51 pm
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When I delete all that text it says

Howdy!

We ran into a problem with your recent comment reply by email. Specifically, we weren’t able to find your comment in the email.

We’ll do our best to get this fixed up. In the meantime, you may want to comment directly on the post:

https://cognitivereflection.wordpress.com/2014/12/23/1-down-1-to-go
h4hh · Member · Dec 23, 2014 at 3:56 pm
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sorted

when I do the 3 dots, i just need to remove the date info at the top, the rest of it below I keep

this
jeremeylduvall · Member · Dec 24, 2014 at 12:14 am
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Ah great! Glad we were able to get this resolved. Let us know if you need anything else.
h4hh · Member · Dec 24, 2014 at 8:22 am
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No worries, thanks for the help.
jeremeylduvall · Member · Dec 24, 2014 at 2:24 pm
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Not a problem. Happy holidays!!!

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