Issues with anything opening when logged in

  • Unknown's avatar
    bncastillo · Member ·

    I am logged in trying to edit to pages but i can not get any of the pages nor posts to come up its just blanks i read some forums about clearing caches and javascript ive dont all of that and still nothing ive tired opening in chrome, edge and on my iphone and everything is coming open blank i can see my posts and pages but when you click on them to open them they come up blank

    WP.com: Yes
    Correct account: Unknown

  • staff-totoro · Staff ·

    Hi there,

    I do not see any sites under your @bncastillo WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/sites.

    Is it possible you created your site under a different login with us or are using another provider like GoDaddy, Bluehost, Hostgator, etc. instead? What is the URL of the site you are needing help with?

    Happy to check in our system so we can take a closer look.

  • Unknown's avatar
    bncastillo · Member ·

    No, its Burnhamorchards.com, ok so upon investigating with our domain company it seem to just not be functioning correctly on my devices, desktop, and iphone. I’ve tried it on an employees iphone and it works normally people at the domain company it comes up fine on their end, ive checked for javascript, any block that might be selected i can not find anything. I logged in two weeks ago and it was working fine on both devices.

  • Unknown's avatar
    helper-heroponriki · Member ·

    Thanks for that information. Your site burnhamorchards.com is not hosted with WordPress.com but instead a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

    We cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. But, I can get you pointed in the right direction.

    I can pull up your site just fine on my end as well: screenshot https://d.pr/i/lFN4aO

    It sounds like you might have some type of software blocking your access to your sites from your network. Try checking the following:

    1. Check on a different connection than you usually use; if you use wifi, try cellular data or go to a different location like a coffee shop and check there.
    2. Check any installed plugins you might be using to see if you inadvertently blocked your local network IP address.
    3. Contact your hosting provider to see if they’ve implemented any security measures that would prevent you from visiting your site.
    4. Contact your ISP to see if they’ve implemented any security measures that would prevent you from visiting your site.

    If you’re still having trouble, you will need to reach out to your hosting provider or the WordPress.org community for guidance:

    https://wordpress.org/support/forum/how-to-and-troubleshooting

    Hope that helps!

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