issues with back to top button

  • Unknown's avatar
    paigenedderman · Member ·

    I created a custom back to top button and I’ve come across two problems:

    The button disappears behind the footer and I found a solution using css but it prevented the header from remaining sticky.

    Also, when you click the back to top button, it stops a little early which isn’t a big deal but I have no idea why it does that. The top section contains the id triggered by the button so it should be scrolling all the way up.

    I’d really appreciate input!

    The blog I need help with is: (visible only to logged in users)

  • staff-doublebassd · Staff ·

    Hi there,

    Unfortunately, we cannot assist because neddermanconstruction.042bcae.netsolhost.com is not on WordPress.com but is a self-hosted WordPress.org site.

    To clarify:

    • WordPress.com is a managed host platform that offers WordPress in a pre-customized server environment already set up for you to build your site. Hosting with WordPress.com is free, and the server, security, updates, and site optimization are all handled by us. We offer free and paid plans that provide additional features for your site based on your needs (plugins, custom themes, etc). You can also access professional assistance via Happiness Engineers to address any issues you encounter.
    • WordPress.org is a self-hosted platform, meaning you download the WordPress software and install it on a web server from a host of your choosing (Go Daddy, Bluehost, Hostgator, etc.). You have to pay the host when you’re self-hosting, and the server, security, updates, and site optimization are all handled by you. This gives you more flexibility and control of your plugins, themes, and code, but also more responsibility to ensure those things are operating correctly.

    Our support page dives more into the differences:

    https://en.support.wordpress.com/com-vs-org/

    We welcome you to consider moving your site to WordPress.com, as we’d love to further help you. However, since you’re on a self-hosted platform, we do not have direct access to your account and therefore can’t directly address your issue.

    Since this is a Divi Theme, I recommend contacting Elegant Themes, as they may be able to assist you with the CSS needed to have the button work properly. Also, the open-source forum community is always available and prepared to help users with self-hosted sites:

    https://wordpress.org/support/forum/how-to-and-troubleshooting/

    Hope this helps.

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