issues with Checkout Functionality – Urgent Assistance Required
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Dear WooCommerce Support,
I hope this email finds you well. I am writing to you as a subscriber of the Performance Plan on WordPress.com. Recently, I migrated my website from my self-hosted server to your hosting service.
Since the migration, I’ve been encountering some issues specifically with the checkout functionality. The problems arose after enabling a third-party prebuilt checkout plugin, CheckoutWC. This resulted in a ‘mixed content’ problem on the checkout page due to some modifications that were made to the checkout section. These changes were integrated directly into the core files of the child theme instead of being implemented in a separate plugin, which I believe might be contributing to the issue.
In addition to that, there are WooCommerce files that are currently present in the child theme. From my understanding, these files should ideally reside in the parent theme, and having them in the child theme might be leading to complications.
As a solution, I’d like to restore the default checkout files to my site. I believe this could rectify the mixed content problem and other potential issues. However, I need your assistance and guidance to do this correctly and efficiently.
I kindly ask for your urgent attention to this matter as it’s significantly impacting the functionality of my website.
Thank you in advance for your time and assistance. I look forward to hearing from you soon.
Best Regards,
loaiThe blog I need help with is: (visible only to moderators and staff)
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Hello, loai 👋🏼
Can you please reach out to WooCommerce Support via this link:
They will be able to provide any help regarding your WooCommerce. 😊
💡 Did you know the Jetpack Backup feature can restore your site to any full-site backup? It’s like a site-wide “undo.”
You can learn more about it here:
Jetpack VaultPress Backup automatically makes a copy of your site, allowing you to restore it to the exact state it was in at any previous point in time. This feature is available on sites with the WordPress.com Business or Commerce plan. If your site has one of our legacy plans, it is available on the Pro plan. What Data Is Backed Up? We back up the following data: Your pages,Let us know if you have any questions or concerns! We’re happy to assist.
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Hey there,
I see a number of emails were sent in quick succession – are these the emails you’re referring to?
I can see these were issued around 10 hours ago. You should get a response within 24 hours.
Many thanks!
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Hey there,
Is this on WordPress.com – or on WooCommerce?
If it’s WordPress.com, are you getting help via https://wordpress.com/help/contact?
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i am send messages on the wordpress.com on help>> contact>> chat
and also on woocommerce.com/support
I requested support on the chat bar there
on both pages i am sending messages on the chat bar and nobody responding, i am dealing with this issue for days
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this topic here is opened since the 27th of May
and until not is not solved so we have passed 24 hours!!
Let me know if you can solve the checkout page issue kindly -
Hey there,
Many thanks for that information – as the site is not hosted with WordPress.com, you ultimately need help via https://woocommerce.com/my-account/create-a-ticket/
It looks like communications are well underway, so I’d encourage you to respond back via that email.
Also to note, please do not open multiple threads and emails as this would be considered spamming – we know these instances can be frustrating, but rest assured we’re with you on a fix. :)
- The topic ‘issues with Checkout Functionality – Urgent Assistance Required’ is closed to new replies.
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