Issues with free Elementor plugin

  • Unknown's avatar
    hellokleen · Member ·

    Hi, I have been most happy with other web-builders other than Elementor, but some of my pages have been created with that plugin (so it says next to the page name).
    My home-page is not perfectly compatible with mobile-phones and as far as I have been able to find out, Elementor is the best plugin for things like that, HOWEVER, every time I click ‘edit page with Elementor’, my home page is brought back to a version before I even published my website. We are talking poor images, low quality etc.

    Can I uninstall Elementor and will it delete that old Elementor home-page? I want to reinstall Elementor, to make the home-page mobile friendly.
    And will uninstalling and then installing it have any unwanted effect on the pages that are created with Elementor?

    Thanks in advance!

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

  • supernovia · Staff ·

    Hey there, I didn’t get a link to your site, but it sounds like you must be using a copy of the WordPress software rather than our services.

    I will guess you can probably get a pretty good idea of how the site would work without Elementor by using the Health Check plugin:

    Health Check & Troubleshooting

    From there, you can either contact Elementor support as needed, or seek ideas in the forums for the free WordPress software:
    https://wordpress.org/support/forums/

    And if you’d like more info about the difference between the WordPress software and the services by WordPress.com, we have more info here. Let us know if you have any questions about our services!

  • supernovia · Staff ·

    Hey there, I didn’t get a link to your site, but it sounds like you must be using a copy of the WordPress software rather than our services.

    I will guess you can probably get a pretty good idea of how the site would work without Elementor by using the Health Check plugin:

    Health Check & Troubleshooting

    From there, you can either contact Elementor support as needed, or seek ideas in the forums for the free WordPress software:
    https://wordpress.org/support/forums/

    And if you’d like more info about the difference between the WordPress software and the services by WordPress.com, we have more info here. Let us know if you have any questions about our services!

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