Issues with importing a site

  • Unknown's avatar

    Hello!

    Like I’m sure many people are doing right now, I’ve been trying to import my tumblr blog here, starting with my main blog which is massive, but it appeared to have gotten stuck, so I decided to restart with a lighter blog, picking the ‘Clear account information’ option, only to now be unable to import any blog, always getting this message; ‘You can only have one running import at a time. Please wait for the current one to complete.’

    I tried to disconnect and reconnect with tumblr as well, but it still didn’t work.
    Any tips on what I should do?

    Cheers!
    -Jim

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar

    Hi there, Please read the sticky at the top of our forums on the current tumblr import situation: https://en.forums.wordpress.com/topic/tumblr-imports/

    Regardless, I’ve gone ahead and tagged this thread for Staff assistance as they may need to clear out the current import.

  • Unknown's avatar

    from the looks of the thread you linked that does appear to be the issue i’m having, yeah

    thanks for linking!

  • Hi there,

    I’ve reset the Tumblr importer for your site so you can try again.

    If it seems to take long, please be patient and don’t try cancelling the process yourself – we’re experiencing a high volume of imports from Tumblr at the moment causing a backlog of pending imports in our system. The imports are being run in the order they are submitted.

    If the new import doesn’t complete within 24 hours, please let us know.

  • Unknown's avatar

    thank you!

    just another question; do i have to keep the tab open while importing the site?

  • @neonufo, nope. We’ve got your import queued up on our end. Cheers!

  • Unknown's avatar

    awesome, thank you very much! <:

    cheers!

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