Issues With Mail Delivery for Orders and Online Enquiries

  • Unknown's avatar
    timbo6470 · Member ·

    Hi There,

    I asked for help yesterday regarding all of our new order emails on WooCommerce not coming through. All the recommendations we were given have been done and nothing seems to have worked.
    We made sure notifications were enabled.
    Checked for issues with SMTP plugins.
    Checked emails were correct.
    We tried installing an email logging plugin to see if there was an error coming up and there isn’t, it says all emails have been successful.
    Our online enquiries via email are still not coming through on our emails (we even tested my personal email and same thing).

    So far nothing seems out of the ordinary. I also wanted to mention this happened over the weekend when none of us were in office. I came in Monday and realised we had no new order emails which is odd for us and checked WooCommerce on our site and we had several orders.

    We really need this sorted is there anybody who is able to have a look into why this is happening?

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Greetings!

    Thank you for reaching out to the free support forums for websites hosted on WordPress.com. Although your site is not hosted with us, we’re here to point you in the right direction for assistance.

    As you are using the open-source version of the WordPress platform, which operates differently from our WordPress.com services, you can seek help at the community forums here:

    WordPress.org Support Forums

    For Woo-specific assistance, please reach out to Woo Support via this link if you have any paid Woo products. If not, you can use this link for support. The support team will be able to address your concerns.

    I hope this information helps guide you in the right direction. Feel free to ask if you have any further questions or need more assistance.

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