Issues with our website

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  dailysisterstomothers · Member · Nov 6, 2023 at 7:07 am

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  Good day,

  Hope you are well?

  We need some assistance on our website.

  There are 3 issues of concern that we are worried about:
  1. Our website is showing as “non-secure”. There was a stage during otiginal setup where it displayed as secure but somewhere along the lines it has become non-secure again.
  2. We are not able to access the settings function on our website
  3. We are not able to make any changes on our posts and pages tabs.

  Please urgently help to provide feedback on the above as we have a blog and we need to continuously update our posts section.

  Thanks

  Nicola & Allane

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  fstat · Staff · Nov 6, 2023 at 2:04 pm

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  Hi there,

  Thank you for reaching out to us for assistance with your WordPress site. I understand you’re facing some pressing issues with your website, including security concerns, access issues with settings, and difficulties editing posts and pages. I’ll do my best to guide you in the right direction.

  Firstly, it’s important to note that your website is hosted by a different provider and uses the open-source version of WordPress software. At WordPress.com, our support capabilities are primarily focused on sites hosted on our managed hosting platform. This means we are limited in our ability to directly investigate or resolve issues on externally hosted sites like yours.

  However, I can share some information about our managed hosting, which might be of interest to you. WordPress.com’s managed hosting offers a range of features designed to optimize your WordPress experience, including enhanced security, performance, and dedicated support. You can learn more about our managed hosting offerings here:
  https://wordpress.com/hosting/

  If you’re considering a move to a more managed solution, we offer an easy-to-use migration plugin that simplifies the process of moving your site to our hosting. This might not only resolve the issues you’re currently facing but also provide a more streamlined and secure experience for managing your WordPress site. To learn more about this migration option, please visit:

  https://wordpress.com/support/import-using-move-to-wordpress-com/

  In the meantime, for immediate assistance with the issues you’re experiencing, I recommend seeking help in the community support forums for the open-source version of WordPress. The community there is knowledgeable about the various aspects of WordPress and is in the best position to assist with sites hosted outside of WordPress.com. You can ask for help and share your concerns at the following link:
  https://wordpress.org/support/forum/how-to-and-troubleshooting/

  I hope this information is helpful, and I wish you the best in resolving the issues with your site.