Issues with products updating and prices

  • Unknown's avatar
    puellasoaps · Member ·

    Hi,
    I’m hoping if you can help me please, ive had an ongoing issue regarding my products on my website. Ive tried forums, ive tried reach out to woocommerce and bluehost and havnt got any further.
    So, I have added some new products to my page and their not appearing on my customer end, and some of my products prices also changing on their own only on my customers end. I’ve tried clearing browser/cache on my site and googlechrome and it hasn’t made a difference. Please can you help!

    Kind regards,
    Rosie Ile

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • machellie · Staff ·

    Hi there, @puellasoaps!

    We only provide support for WordPress.com hosted sites here. Saying that, we do offer specific WooCommerce support here:

    https://wordpress.org/support/plugin/woocommerce/

    If you are having an issue with your store, the first step would be to rule out conflicts. A good first troubleshooting step is to deactivate all of your plugins (except for WooCommerce). If the issue disappears then reactivate one plugin at a time. Refresh your page each time you reactivate a plugin to see what causes the issue to return.

    Still having the issue? Try activating a theme like Storefront to rule out theme conflicts.

    Let me know if you have any questions. Please do not hesitate to get in touch with our WooCommerce team if you still need additional assistance here.

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