Issues with the SSL for my website

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  infoabaa09b02f6 · Member · Mar 4, 2024 at 10:56 am

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  I’m very stuck trying to get my website live. I have transferred my Hosting from GoDaddy to WordPress and taken care of nameservers and so on. I still can’t view my site. It seems to be an SSL issue. I really need help!

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  fstat · Staff · Mar 5, 2024 at 9:16 am

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  Hi there,

  I noticed that you’ve already opened a support ticket regarding this issue, and we’ve sent you a response. To avoid any confusion and to get the most accurate assistance, please follow up on the ticket.

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  infoabaa09b02f6 · Member · Mar 5, 2024 at 2:46 pm

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  Hello, Thank you for the response. I haven’t received the response. I updated the contact email address also. I haven’t received the confirmation email.

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  infoabaa09b02f6 · Member · Mar 6, 2024 at 9:57 am

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  @fstat Have you seen my previous message please?

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  staff-dragon · Staff · Mar 6, 2024 at 6:26 pm

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  Hey there,

  I see we responded to your support ticket. Are you able to receive emails to your account email address? Additionally, I have resubmitted your email address change request, so please take a look at the new email. It may have been moved to your Spam folder.

  Thanks! Looking forward to hearing from you.

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  infoabaa09b02f6 · Member · Mar 7, 2024 at 10:36 am

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  Thanks for your message @staff-dragon I’m also having email troubles, I’m afraid. Thank you for resubmitting my email change request. I haven’t received an email yet. I’ve check spam and I keep refreshing.

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  helper-heroponriki · Member · Mar 7, 2024 at 7:52 pm

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  I’ve sent another reply just now. Please check your email again.

  Thanks!

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  infoabaa09b02f6 · Member · Mar 8, 2024 at 9:15 am

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  Still nothing. Emails should be going to the new email address please. I still haven’t received a notification to confirm the new email address I provided and it’s been a number of days now.

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  infoabaa09b02f6 · Member · Mar 9, 2024 at 1:38 pm

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  Hello WordPress team. This is now becoming beyond ridiculous and stressful. I’ve never had such difficulties on this platform.

  • My hosting propagation has been pending for weeks.
  • My email change request has been pending for days. I have not received any verification email or anything.
  • This is very frustrating and I’m seriously considering cancelling the services.
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  helper-heroponriki · Member · Mar 16, 2024 at 7:27 pm

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  I acknowledge your frustration, and I apologize for any inconvenience caused by the delay. It was not intentional.

  Upon review, I noticed that you entered “@gmail.co.uk” as your email address, which is not a valid format. Gmail addresses typically end with either “@gmail.com” or “@googlemail.com”. This discrepancy is likely the reason why you haven’t received the email.

  Could you please visit your account page and update the change request with the correct email address that your email uses – either “@gmail.com” or “@googlemail.com”? Once you’ve done so, please let us know, and we’ll promptly resend the email.

  Thank you for your understanding.

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  infoabaa09b02f6 · Member · Mar 18, 2024 at 6:38 pm

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  Thank you for the feedback. This has now been amended and I’ve verified the new email address.

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  staff-dragon · Staff · Mar 19, 2024 at 1:41 pm

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  Thank you for the update. Glad to hear you were able to verify the address!