Issues with updates site wide

  • Unknown's avatar
    lolohealthco · Member ·

    Hello, I am having an issue with my site not being able to update or upload anything. It keeps saying there is a critical error and I need to check my admin inbox, but there is nothing there. I cannot figure out what the issue is and have seen nothing significant on my health status. My site seems to be working fine.

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-totoro · Staff ·

    Hi there,

    We can’t help directly because we don’t host lolohealthco.com on our WordPress.com managed hosting. As a result we don’t have the ability to take a closer look at your site.

    Instead your host (Web Hosting Canada) uses the open-source variant of the WordPress platform which functions differently than what we offer here on WordPress.com. Specifically we don’t have critical error messages on our managed hosting platform, which was my other clue you are using a different version of WordPress from what we offer.

    The good news though is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting/

    The folks on that forum are familiar with critical error messages and are in the best position to help you troubleshoot. Hope this helps point you in the right direction!

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