Issues with updating account email and website pages
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Hi,
I have tried multiple times to update the account email as the previous email is no longer of a current staff member. Every time I have tried to update it, I get a message saying the email change is pending and to look out for an email to confirm the change. Every time I have not received any email. This has been further complicated because I am needing to update a page on the website. I manage to login fine, but when I select a page to edit, a message pops up saying, ‘there has been a critical error on this website. Please check your site admin email inbox for instructions’. I have not been able to update the email properly so I am not getting any instructions for how to fix this. But the email of the previous staff member is still accessible and there has not been an email to that address either. Could I please have assistance to resolve?
ThanksWP.com: Yes
Jetpack: Yes
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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Hi there,
I’ve taken the time to look into your website and noticed that it’s actually using the WordPress.org software and is hosted by a different provider.
WordPress.org is the same foundational software we use here at WordPress.com, but it’s set up a little differently. Because of this, the specific help you may need can be different. To get the most appropriate help for your issue, I’d recommend posting your question in the official WordPress.org support forums, which you can find here: https://wordpress.org/support/forums/.
That said, I would also like to mention an alternative for you. You can migrate your website to WordPress.com. We are a managed-hosting platform, which means we take care of all the maintenance and security tasks so that you can focus on creating content for your website. We also offer dedicated WordPress support through both email and live chat to ensure your questions or issues are handled promptly and efficiently.
If this sounds like something that could interest you, we’ve built an easy-to-use tool specifically for migrating WordPress sites from other platforms to WordPress.com. You can learn more about how to use this tool here: https://wordpress.com/support/import-using-move-to-wordpress-com/
You can also take a look at our various plans and what they offer on this page: https://wordpress.com/pricing/
If you have any other questions or if there’s anything else you’d like to discuss, don’t hesitate to let me know.
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