Issues with uploading pictures
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Every time I try to upload a picture into my post, I get a generic error message that just says ‘the file could not be uploaded because an error occurred while uploading.’ I’ve tried different file formats (jpg, etc.) and none are working, and my files are not large. Do you have any idea what could be causing the issue?
The blog I need help with is: (visible only to logged in users)
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Make sure you are running a browser and version of it found at http://browsehappy.com or upgrade your browser version.
For uploading images into posts and pages see here http://en.support.wordpress.com/images/adding-images-to-posts-or-pages/
Here are more details about the options for uploading images http://wpbtips.wordpress.com/2009/04/26/images-the-three-link-options/For troubleshooting images see here > http://en.support.wordpress.com/images/troubleshooting-images/
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If you are not successful and you are running one of the browsers and versions listed at http://browsehappy.com/
(a) Try clearing your browser’s cache http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050
If applicable see here for instructions on how to clear the cache for Chrome and Safari on the iPad:
http://browsers.about.com/od/howtousemobilebrowser1/ss/safari-ipad-clear-cache.htm
http://browsers.about.com/od/howtousemobilebrowser1/ss/How-To-Clear-Browsing-Data-In-Chrome-For-Ipad_6.htm
(b) Make sure that you have both third-party cookies enabled and JavaScript enabled
http://en.support.wordpress.com/third-party-cookies/
http://www.google.com/adsense/support/bin/answer.py?answer=12654
(c) Disable all browser extensions or add-ons temporarily. Know also that security and firewall programs and programs that run incognito mode may need to be temporarily disabled as well.
(d) Try enabling HTTPS: http://en.support.wordpress.com/https/
Add both *.wordpress.com and *.wp.com to your list of trusted sites under the Security tab. Make sure to uncheck the box for “Require server verification (https:) for all sites in this zone.” http://en.support.wordpress.com/https/#frequently-asked-questionsYou can use this link to see if your flash is up to date. http://www.adobe.com/software/flash/about/ If it’s not then go to http://www.adobe.com/products/flashplayer/ and download and install the latest version of flash.
Try using another browser.
If you are still not successful please provide this specific info:
(a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
(b) Exactly which browser (and version of it) you’re using by checking here if necessary http://supportdetails.com/
(c) Exactly what you experience including exactly what any error reports you receive state.
(d) Screenshots can be helpful. You can use http://snag.gy/ or http://cloudup.com to share screenshots and link to them here. If you use the WordPress.com guide for screenshots http://en.support.wordpress.com/make-a-screenshot/ you can and upload it to your Media Library, and return to this thread to provide the file name so Staff can examine it.Then type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then please subscribe to this thread so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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I am still not successful in uploading any images – I cleared my Google Chrome cache and tried in Safari as well.
I am on a new Macbook Pro
Here is my browser and other info:
Operating System
Macintosh OS X 10.11.2
Web Browser
Chrome 48.0.2564.109
Browser Size
1105 x 678
Javascript
Enabled
Flash Version
20.0.-1
Cookies
Enabled -
Your blog is private and we Volunteers cannot view it and provide any specific help with it because we cannot see what you have done. I tagged this thread for Staff help.
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Hello jeanako!
I checked the site and found that there is no storage space available. You can use up to 3 Gb with a free account. I suggest you take a look at your media to see if you can delete something:
https://en.support.wordpress.com/media/deleting-files/
Be aware that if the image is being used on the site, it will be deleted too. The other option is upgrading to the Premium plan, to get extra 10 Gb of space:
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