Issues with uploading video

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  moonlightprojectco0dac7e1e02 · Member · Jun 4, 2020 at 6:14 pm

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  I have a larger video (174 MB) that I am trying to upload to my website, but every time I do, I get a server error. The error specifically says ‘Unexpected response from the server. The file may have been uploaded successfully. Check in the Media Library or reload the page.’ How do I go about fixing this?

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  staff-mckluskey · Staff · Jun 5, 2020 at 8:20 am

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  Hi there!

  I don’t see any sites under your account, what’s the address of the site you’re working on?

  Please note that these forums are for WordPress.com hosted sites only. If your site is using the open-source WordPress.org software, we won’t be able to help you out and you’ll want to seek help at these forums:

  https://wordpress.org/support/forums/

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  moonlightprojectco0dac7e1e02 · Member · Jun 8, 2020 at 5:05 pm

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  I’m not entirely sure.
  We build the site as an extension of Plesk, our domain hosting.

  The website is moonlightprojectco.com

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  staff-blorbo · Staff · Jun 8, 2020 at 6:18 pm

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  Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  Your hosting provider’s support team may also be able to assist.