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  drthorneloe · Member · May 8, 2023 at 2:34 pm

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  I need help with account

  Self-declared URL: smyrnapsychiatry.com
  Jetpack: Unknown
  WP.com: Unknown

  The blog I need help with is: (visible only to logged in users)

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  drthorneloe · Member · May 8, 2023 at 2:37 pm

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  Something happened a week or so ago. I cannot access my website, not can my patients. I unable to get assistance from my webmaster/consultant. I don’t know if a fee hasn’t been paid or anything else. This is a major problem. I would like to be able to call support at WordPress, but can’t find a number for that either.

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  themagicrobot · Member · May 8, 2023 at 3:31 pm

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  This is the host WordPress.com. To get support from staff here you need to have a site that is hosted here too. Your site is hosted at Godaddy. They can tell you if your fees are paid. If they don’t offer support for your site then you’d need to register an account and ask for advice at the forum that deals with the software your site uses.

  https://wordpress.org/support/forums/

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  staff-zinnia · Staff · May 8, 2023 at 6:57 pm

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  I just want to add that you can move your site to our managed environment on the personal plan for $4/month.

  On WordPress.com our team offers a managed hosting environment. This means that we handle all the back end details of the site. Things like back ups, updates, security, spam, seo, ssl, mobile optimization, top notch hosting specs, and sorting out any errors or bugs that pop up along the way. When you run a stand alone WordPress installation, like what y’all have set up, then all of those details fall on to you – so instead of being able to focus on content you spend a ton of time and frustration fixing these sort of issues.