It says a error has occurred and i can’t log into my site. i don’t know what the site admin email is

• 

  jeanlouisbrand · Member · Oct 10, 2022 at 3:06 pm

  • Copy link
  • Add topic to favorites

  It says a critical error has occurred and I can’t log into my site. I don’t know what the site admin email is.

  ‘There has been a critical error on this website. Please check your site admin email inbox for instructions.’

  Please help

  Correct account: Unknown

• 

  helper-heroponriki · Member · Oct 10, 2022 at 4:48 pm

  • Copy link

  Hi there!

  Can you let us know the URL of the site where you’re having this problem? Once we have that information, we’ll be better able to advise.

  Please note that we can only assist with websites hosted at WordPress.com. If you’re using the WordPress software but hosted elsewhere, you will need to reach out to your hosting provider or the WordPress.org community for guidance:

  https://wordpress.org/support/forum/how-to-and-troubleshooting

  Thank you!

• 

  jeanlouisbrand · Member · Oct 10, 2022 at 5:50 pm

  • Copy link

  https://ltmenergy.co.za/wp-admin/post.php?post=134&action=edit&app=uxbuilder&type=editor

  Is this what yoou need?

• 

  staff-ozmodiar · Staff · Oct 10, 2022 at 8:42 pm

  • Copy link

  Hi,

  It looks like your site is using the open-source WordPress software (from WordPress.org) but is hosted with another webhost.

  We’re only able to provide support for WordPress websites that are hosted by us here at WordPress.com. For help with a WordPress site hosted elsewhere you’ll need to ask over at the WordPress.org forums:

  https://wordpress.org/support/forums/

  Depending on the level of support that is included with your hosting plan, your webhost’s support team may also be able to assist.

  If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:

  WordPress.com vs. WordPress.org