it says m email is not found

  • Unknown's avatar
    gypsysgait · Member ·

    My computer is saying my email is not found and wants me to make a new account. I can login on my pohone but not the computer I used last night to login and edit my site.

    WP.com: Yes
    Correct account: Unknown

    The blog I need help with is: (visible only to moderators and staff)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there:

    To avoid confusion, there are three different “WordPress” at play here:

    1. The free, open-source WordPress software which powers your website.
    2. WordPress.org which is the open-source project that works on the WordPress software and where you can get the software for free to use on your own hosting provider.
    3. WordPress.com which is a managed hosting provider of the WordPress software and with whom you’re contacting now.

    Since your site is not hosted with us, we’re limited in what we can help with and advise. But I can get you pointed in the right direction to get help.

    Typically your site’s login page can be found at [yourdomain]/wp-login.php – however, it looks like your site is set up to somehow hide or obfuscate that login.

    Also, the login you would use to log into your site is different from a WordPress.com account, so you would have been prompted to create an account here if you didn’t have one already.

    You should reach out to your host LibertyHost for help with this issue. Since they’re hosting your site’s files, they also have access to those files and are the best ones to help you find and fix this problem.

    I hope that helps!

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