It will not let us renew and we have lost all plugins due to the account downgrade

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  yellowcomweb · Member · Aug 21, 2018 at 10:20 am

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  I need this resolved ASAP. We need it upgraded to business straight away and everything reinstated

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  torres126 · Member · Aug 21, 2018 at 10:29 am

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  Hi there,

  We’d be happy to help, but we require one vital piece of information. What is the URL of your website?

  Bare in mind that this if your websites uses the self-hosted version of WordPress rather than WordPress.com, you should post in the self-hosted forums or alternatively contact your hosting prover. Note the difference here: https://en.support.wordpress.com/com-vs-org/

  Let us know this information and we’ll try and move forward. :)

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  justjennifer · Member · Aug 21, 2018 at 10:45 am

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  Hi there folks, Looking at past forum threads it looks like yellowcomweb.wordpress.com is the site.

  Regardless, I’ve tagged this thread for Staff assistance. Thanks for your patience.

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  gemmacevans · Member · Aug 21, 2018 at 11:35 am

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  Hi yellowcomweb,

  I’ve replied to the email you sent and will continue to follow up with you there. I’m closing this duplicate question to keep your support in one place so please do not create any more support requests — you can reply to our email instead.

  Thanks!