iThemes Security is not suitable

• 

  wpwebwurk15 · Member · Jan 25, 2015 at 7:14 pm

  • Copy link
  • Add topic to favorites

  Hello,

  This days I made my first steps in the wordpress.com aria. It is really looking OK to do plugins updates in one dashboard. I have still some errors on the connection between Jetpack en WordPress.com.
  I reconnect and reconnect and it is saying the connection is OK but gone after some second.
  Can it be that the plugin “iThemes Security” is not suitable?

  Thanks, Cor

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · Jan 25, 2015 at 7:16 pm

  • Copy link

  Hi there,
  We provide support here only for blogs hosted by WordPress.COM and no others and that site is not among them.

  WordPress.COM and WordPress.ORG are completely separate and have different logins, features, run different versions of some themes with the same names, and have separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  WordPress.org support docs are at https://codex.wordpress.org/Main_Page

  Some JetPack solutions are here http://jetpack.me/support/
  Others are in the JetPack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  If you don’t have a username account at WordPress.ORG click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, so you can post to the Theme support forums there.

  However, if you can’t find help at either one then you can file a JetPack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service