It’s complicated

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  centralwellbeing · Member · May 2, 2022 at 8:53 am

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  Hello,

  Last week I engaged a freelancer via Fiverr to redesign our website. They have since caused me lots of issues, with all emails bouncing and now I see our original website is no longer published and the redirect I had set up is not working.
  I know she had exported the site, is that what has caused all the issues? We had a personal paid for plan, with a redirect from centralwellbeing.org
  I have briefly updated to Premium, but was told by the freelancer that it wasn’t worth the money and to cancel it. But now I can’t even see the Premium option? To be honest I honestly don’t know what to do, it’s been all a big stress.

  Can you help please?

  Many thanks,

  Ania

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  rawalplawit · Member · May 2, 2022 at 8:58 am

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  Hey there, your website centralwellbeing.org is actually hosted at GoDaddy(123-reg is a child company of GoDaddy). If you were using wordpress.com you should point your domain back to wordpress.com nameservers.
  `
  ns1.wordpress.com
  ns2.wordpress.com
  ns3.wordpress.com
  `

  There were few changes in plans recently. There is only free plan and the Pro plan right now. Let me know if you need help with anything.

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  centralwellbeing · Member · May 2, 2022 at 11:14 am

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  Hello,

  Thank you for your reply. WordPress support – I paid £36 for the plan I was on in January, what happens with that?

  Many thanks,

  Ania

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  centralwellbeing · Member · May 2, 2022 at 11:15 am

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  Hello,

  Thank you for your reply. WordPress support – I paid £36 for the plan I was on in January, what happens with that?

  Many thanks,

  Ania

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  rawalplawit · Member · May 2, 2022 at 11:49 am

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  If you have paid for the plan, you will continue with that plan until it is cancelled or if you don’t renew the plan.

  You will need to point your domain at wordpress.com nameservers as it is not pointed here right now.

  Assuming your domain registrar is GoDaddy, please follow the instructions at https://au.godaddy.com/help/change-nameservers-for-my-domains-664

  https://wordpress.com/support/change-name-servers/#finding-your-new-name-servers for for information.

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  fstat · Staff · May 2, 2022 at 12:05 pm

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  Hi there,

  I paid £36 for the plan I was on in January, what happens with that?

  I successfully restored the Personal plan you initially purchased.

  Let me know if there’s anything else I can help you with.

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  centralwellbeing · Member · May 3, 2022 at 1:19 pm

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  Hello,

  Thank you for your help. I have changed the name servers but it interrupted my email again, so I’m not sure what to do now. It worked fine before the freelance started changing things, so I don’t understand it. Our email is provided by Google Workspace. Could anyone try and explain it to a total beginner please?

  Many thanks,

  Ania

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  rawalplawit · Member · May 3, 2022 at 2:24 pm

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  Hey there, You will also need to make few changes just like you did for your domain.

  I believe the steps provided at https://support.google.com/a/answer/33353?hl=en will help you. Let us know if you need further help.

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  centralwellbeing · Member · May 4, 2022 at 10:26 am

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  Thank you very much