I've already cancelled automatic renewal

  • Unknown's avatar
    yangnew · Member ·

    How could system automatic renewal it? I’ve already cancelled and deleted my credit card information. Please, I need someone help me to stop it…

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    yangnew · Member ·

    wordpress根本就沒有客服人員會協助處理

  • staff-mckluskey · Staff ·

    Hi there,

    There is no history of purchases under your account. Which site are you referring to?
    If the site was hosted via WordPress.com, you could find more information by searching for it at https://wpchrg.wordpress.com/.
    You’ll be able to use the Contact Us link on that page to contact our billing support team directly for further help with this – to track down the transaction, we’ll need to get some additional information from you, which we cannot discuss here in the public forums.

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