I've been charged but I have any subscription active and it is not in my account purchases.

  • Unknown's avatar
    jblancom82gmailcom · Member ·

    Hello, good morning,

    My card has been charged with $300 but I have no active subscription with you. It is also not in my account purchases.

    I think that it has been charged from other account.

    Please, I’m asking you to refund my money. I’ll appreciate that.

    The card where you charged is:

    Number: [redacted by staff]
    Validity: [redacted by staff]
    Name: [redacted by staff]

    Thank you so much,

    Jordi Blanco

  • Unknown's avatar
    staartmees · Member ·

    You can check those charges at https://wpchrg.wordpress.com/

  • kokkieh · Staff ·

    Hi Jordi,

    Please be careful about posting sensitive information in a public forum like this. Additionally, our staff will never ask you for a complete credit card number, nor will any other reputable company. You should only ever enter your credit card number on a secured payment form.

    I have removed your credit card details from the post above, but you might want to consider contacting your bank and explaining you posted your card number publicly online by mistake, so they can take the necessary steps to ensure anyone who may have seen this thread in the meantime doesn’t abuse that information.

    You don’t see the Business Plan you bought, because you did not buy that upgrade with the username, jblancom82gmailcom that you’re using to post here.

    That plan was bought by another username on your site, manuek1212. If you log in as that username instead, you’ll see this purchase on your billing history page.

  • Unknown's avatar
    jblancom82gmailcom · Member ·

    Hello kokkieh

    Thank you for your support. YEs, I thought that I was sending a private message to WordPress supporr… my mistake

    The fact is that I’m not the manuek1212 user, then I don’t have access to cancel the subscription and ask for the refund. The purchase was used using my card but I didn’t do it.

  • staff-mckluskey · Staff ·

    The fact is that I’m not the manuek1212 user, then I don’t have access to cancel the subscription and ask for the refund.

    In this case, look for the transaction ID for that purchase and send it directly to our Account Recovery team at passwordhelp@wordpress.com. They’ll get back to you via email.

  • Unknown's avatar
    jblancom82gmailcom · Member ·

    Great, thank you

  • The topic ‘I've been charged but I have any subscription active and it is not in my account purchases.’ is closed to new replies.