I’ve been charged when the web shows credit card code didn’t match.

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  byztarot · Member · Mar 9, 2022 at 4:50 pm

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  I purchase the business plan, when I entered the payment but the web shows credit card code didn’t match, but I still get the notice for I’ve been charged, and my website didn’t turn to business plan.

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  byztarot · Member · Mar 9, 2022 at 5:08 pm

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  the web shows that my Card Security Code didn’t match, but I got the notice from bank says it’s been charged, and my website still shows it’s free plan not business plan, so what I do now?

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  staff-sheva · Staff · Mar 9, 2022 at 5:53 pm

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  Hi @byztarot,

  We have no history of purchases, transactions, or billing activity of any kind under the account you’re currently logged into.

  If you enter the charge details at https://wpchrg.wordpress.com/ we should be able to help you with this.

  If the charge is located using the above site, but you are not presented further options, please contact us via billingsupport@wordpress.com

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  byztarot · Member · Mar 9, 2022 at 5:55 pm

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  Yes, I am aware of that, but my bank reply it’s already been charged. so yes, I email the billing support already, this experience for trying getting help is really bad.

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  staff-sheva · Staff · Mar 9, 2022 at 5:58 pm

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  Thanks, we’ve received your request and someone will respond to you shortly.

  In the meantime, please refrain from creating any further duplicate topics.